There is no 24/7 support - (Only available for buying purposes).
There is no chat facility for customers - (Only available for buying purposes).
There is no link for viewing tickets - (You can create ticket and forget that one until they replay back to u)
Really crazy - Very poor response and Support - If you have any problem or issues on sundays then u will be screwed up urself
I am trying onlydomains for the first time (after researching gimmick pricing elsewhere). Ran into a payment issue that was quickly resolved through live chat - beats having to call and wait through multiple holds & transfers in other places. Keeping my fingers crossed, as I check out the web hosting and email hosting. For the price, I would definitely recommend at least the domain registration services. I am about to transfer my other domains here now. More feedback after I complete the hosting process.
I`m using OnlyDomains like the name says, for only my domains. My web-hosting and DNS hosting is elsewhere.
Does what it says on the tin. Nice backend UI for managing NS, contacts and domain transfers. Did take a few hours to transfer my .nz domains, other than that had no issues for a few months now.
Before joining I did a test call to customer service and was answered by a live human in New Zealand in less than 30 seconds.
im using this service for 2-3 months and they can`t do anything properly,
1-they create ftp account and password its not work.
2-their support ticket service is not work even good
3-i cant reach my support itckets
4-you cant transfer your domains different holders.
5- servers are too slow to download and upload.
HORRIBLE EXPERIENCE!!! stay way from this site. I purchased a domain name and it stopped working, their website will no longer let me sign in, they stopped responding to my messages. THIS SITE IS A SCAM. Their website wont send me a password reset link because it says my Username and Email address is not in their database. The company finally messaged me saying they sent a password reset link to the email i registered with, That is a LIE! i never got the password reset email, now theyre telling me to write a formal letter and have it signed by the director of my company to update my account password. I never wanted to update my password! My username and emails address and password on the onlydomains.com website are correct, i never changed it. It just wont let me sign in.
Very very bad experience. They sell domains at very cheap price but their customer support is worst ever. I`ve almost 20 domains with these guys. Due to their on server vulnerabilities, in just 1 month my bandwidth reached to 31 GB. I paid these guys 4 times around $400 just because I don`t want to see my website down. After paying 4 times, i decided to change my hosting. And during hosting transfer, they give me headache at every step. They block my IP to stop online Chat, then I called them. They disconnect my call. After that communication was just through email. If anyone need proof, just comment and send me email. I`ll send all details what the rubbish service they`ve got. And also they are not Australian based. They are New Zealand based.
I signed up for new domain and that went fine. Then I requested a transfer authorization number to allow me to transfer it to another company. I have not received any answer despite repeated requests. All I get is a form message saying someone will get back to me shortly. Never happened. Terrible customer service.
They are saying that they have 24/7 support but actually they don`t have it. I am triying to reach them but in 48 hours I do not receive any answer. Situation is critical for me and I let then know about it, I am transferring the domain and the time does matter in this case but they just stop answering me. Now I am hang between two hosting company without any support , I do not know where my domain or my website now...
Serghei
I`ve been a web designer for over 20 years and have dealt with a number of hosting companies for myself and on behalf of my clients. I find that web hosting is all about uptime and support for me, Onlydomains so far has hands down the most excellent support and customer service I`ve ever seen. I fully intend to migrated the rest of my sites here as well as recommend them to my new clients and suggest them to the old clients who are unhappy with their hosting services.
Onlydomains , in my experience are a decent low cost solution provider. There are significant features, good upload and downstream speed. Most basic plans are suitable for small hosting jobs like personal pages while there are packages with very high space and bandwidth allocation. Onlydomains in my rating for support wise it is above average. May be, the fastest and most dedicated. Feature wise its as good as any other player player on the market. it is fully featured, they have every tool you need, and everything is easy to locate and use. Cost wise, one may not be able to find lower cost than this. So overall I would rate Onlydomains `good`.
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